Apply: ILO Information Technology Assistant

Deadline: 09 July, 2020

Location: Lusaka, Zambia

The International Labour Organisation (ILO) is currently seeking applications from eligible applicants for the post of Information Technology Assistant.

The mission of the ILO is to promote rights at work, encourage decent employment opportunities, enhance social protection and strengthen dialogue on work-related issues.


  • Perform a range of Information Communication Technology (ICT) support functions related to software and hardware deployment, Active Directory (AD) object management, Local Area Network (LAN) support, end-user support, and ensuring compliance with applicable standards
  • Troubleshoot desktop and standard application-related problems (on-site and using remote support technologies) in compliance with established escalation procedures
  • Provide basic assistance and training to end users on how to solve common ICT issues and provide inputs into guidance documents as required
  • Based on information provided by Human Resources (HR) and/or responsible staff in the office, manage user accounts and ensuring their timely creation, maintenance and end-dating in accordance with the contractual status of staff
  • Store and maintain user details in the AD and verify accuracy on a regular basis
  • Review and clean up unnecessary computer objects in the AD to ensure licence compliance
  • Install, replace and maintain ICT hardware and software, including desktop hardware, laptops, printers, phones and WiFi access points
  • Deploy most recent image on ILO official PCs and ensure they are running official antivirus software
  • Clean Personal Computers (PCs) of viruses and spyware upon instruction from headquarters
  • Update the PC hardware inventory on headquarters’ recommendations


  • Completion of secondary school education, plus a formal training in computers and computer systems from a recognised commercial or technical school or equivalent
  • Minimum of five years of relevant Information Technology work experience in a range of support functions
  • Work experience in the NGO sector or United Nations (UN) would be an added advantage
  • Experience with systems and databases
  • Knowledge of ICT security principles and practices
  • Knowledge of operating systems, enterprise applications, networks and ITIL processes
  • Excellent knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office
  • Excellent command of English and working knowledge of another language of the duty station

To apply and for more information, click here.

Photo source: Oer Africa


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