Deadline: 08 April, 2022

Location: Mutare, Zimbabwe

Plan International is seeking applications from eligible applicants for the post of I.T. Coordinator.

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

Responsibilities

• Receive, register, classify and ensure resolution of all I.T. service support requests
• Responsible for the effective implementation of the I.T. incident management process and carry out corresponding reporting
• Control the lifecycle of all changes within the I.T. environment with the primary objective to enable beneficial changes to be made, with minimal disruption to I.T. services
• Maintain a positive relationship with the department’s customers, identifying customer needs and ensuring that the I.T. department is able to meet these needs with an appropriate catalogue of services
• Responsible for understanding, anticipating and influencing customer demand for services
• Define, analyse, plan, measure and improve all aspects of the availability of I.T. services
• Ensure that services and infrastructure deliver the agreed capacity and performance targets in a cost effective and timely manner
• Ensure the confidentiality, integrity and availability of the organisation’s assets, information, data and I.T. services
• Identify, assess and control risks including analysing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats
• Ensure that the I.T. department can provide minimum agreed service levels in cases of disaster
• Provide I.T. expertise to communities that the organisation works with
• Provide support in corporate system implementation through related capacity-building interventions to PU staff and providing required support to users
• Promote and abide by internal policies and procedures including, but not limited to, child protection policy, gender equality policy, code of conduct and mandatory reporting responsibility
• Ensure that there are protocols and systems to monitor child protection in all issues of information technology at PA level
• Promote and abide by Plan International policies and procedures

Requirements

• Degree or equivalent in Information Technology, Information Systems or Computer Studies
• Three years, minimum, of relevant experience
• Qualification in project management and/or I.T. service management will be an added advantage
• Exposure in managing and implementing information systems and supporting technologies
• Knowledge of child protection, community participation and partnership
• Ability to prioritise work effectively for execution with limited resources
• Project management and analytical skills
• Good communication skills
• Strong analytical skills
• Working knowledge of English and the common national language

To apply and for more information, click here.

Photo source: UNU-WIDER