• Oversee, manage and improve established beneficiary complaints and feedback/accountability mechanism
• Prepare and disseminate reports on the cases registered through the SUPREME accounting and reporting system
• Provide timely feedback to PMU teams on complaints and concerns raised by communities on project activities
• Support partners to maintain an effective system for recording all complaints resolved and pending issues including correspondence and other related documents for quick and easy reference
• Support partners to communicate and disseminate complaints
• Analyse data and submit internal and accurate reports to the concerned managers on quarterly basis
• Conduct regular spot-checks of partner beneficiary awareness on the accountability and reporting procedures
• Support partners to establish a system of referral for follow-up or protection, critical complaints and follow-up on status progress of referred cases
• Liaise with relevant partners and stakeholders for closure of all complaints within the established time frame
• Support partners to regularly communicate with beneficiaries to provide feedback to their complaints
• Support partners to ensure that confidentiality of complaint data is maintained at all times
• Build staff awareness and commitment to complaints mechanism, ensuring that all SOPs are respected
• Submit high quality donor reports, including monthly stirp and narrative on a timely basis, ensuring that the documents are included, complete, correct and approved by the respective component managers and PMU
• Work closely with the MEAL coordinator and finance teams to develop standard reporting templates and tools that will support improved narrative, log frame and financial reporting
• Maintain knowledge of SUPREME grant agreement language and regulations, serving as a knowledge resource on assigned donors and escalating questions where needed
• Keep the MEAL coordinator informed of any reporting and documentation gaps and  inabilities to meet contractual obligations and report submission
• Compile and respond to information requests from support offices
• Ensure questions and comments from donors, auditors and internal evaluators are addressed by reminding partners of the internal and external deadlines
• Coordinate regular monitoring of the partner activities as well as regular and timely activity reviews
• Oversee a comprehensive information management and filing system, ensuring donor contractual documents, reports, and key correspondence are consistently and frequently filed
• Document all revisions, modifications, no-cost extensions, or budget realignments
• Provide support to the SUPREME programme manager in liaison or representation to donors, tracking key donor correspondence
• Ensure effective channels of internal and external communications relating to SUPREME programme are established and respected
• Participate in SUPREME donor meetings including strategic planning and progress review meetings

Requirements

• Bachelor’s degree in Communications, Development Studies or Social Sciences
• Three years, minimum, of past experience, preferable with an NGO or UN agency in a reporting and compliance role
• Ability to exercise sound judgment and make decisions independently
• Excellent self-motivation skills
• Excellent communication skills in English, both oral and written
• Experience in refugee programming in any settlements in Uganda
• Ability to work both as a motivating member and a leader of a diverse team
• Computer literacy

To apply and for more information, click here.

Photo source: World Vision International