Deadline: Ongoing
Location: Maiduguri, Nigeria
International Rescue Committee (IRC) is seeking to fill the role of IT Officer.
IRC responds to the world’s worst humanitarian crises and helps people to survive and rebuild their life.
Responsibilities
- Work in collaboration with the country and regional IT lead to ensure that end-users computers are set up and configured with the IRC standard operating system and applications
- Ensure that computer peripherals such as scanners, printers, monitors, mouse and others are configured and properly working for all field staff members
- Provide assistance to end users for the configuration and troubleshooting of Microsoft suite products such as Outlook, Word, Excel and PowerPoint
- Deploy local area network infrastructure, following applicable IRC standard regarding cabling, WIFI and other active network equipment
- Work with the country/regional IT lead, the IRC network operations centre (NOC) and internet service provider to ensure that offices are connected to internet at all times and that all users are connected to the LAN and have access to internet
- Maintain up-to-date IT documentation, reflecting current computers asset status and network configurations
- Work with the country/regional IT lead and the IRC NOC to deploy and maintain servers and country level active directory and domain services, including management of AD computers and users’ accounts, DNS, DHCP, centralised computers updating and patching and GPO management
- Work with field office IT staff and field coordinators to ensure timely delivery of IT project activities and resolution of IT issues
- Ensure timely equipment maintenance, upgrade and replacement as well as management of ISP contracts and software maintenance agreements
- Observe and uphold the IRC IT acceptable use policy
- Act as the IT focal point for the rolling out of specific tasks as requested by the country and/or regional IT lead
Requirements
- Three years, minimum, of experience in IT Service Management
- Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
- Experience in desktop and laptop installation and maintenance
- Strong knowledge of Microsoft Operating systems and applications installation and troubleshooting
- Proficiency with client-server environment using Microsoft Server 2008/2016 implementing active directory, DNS, DHCP and group policy objects
- Good technical writing/documentation skills
To apply and for more information, click here.
Photo source: OER Africa
