Deadline: 25 November, 2021
Location: Maiduguri, Nigeria
United Nations International Children’s Emergency Fund (UNICEF) is seeking applications from eligible applicants for the post of Administrative Assistant.
Across 190 countries and territories, UNICEF works for every child, everywhere, every day, to build a better world for everyone.
Responsibilities
- Manage the UNICEF guest house according to the agreed organisation standards
- Manage rooms on lease for longer terms and ensure tenants are accommodated satisfactorily
- Manage room reservations in UNICEF guest houses or elsewhere in UNDSS approved accommodations for staff coming on mission to Maiduguri
- Manage and participate in the check-in and check-out process, ensuring that it is swift, efficient and pleasant
- Oversee guest departure process, ensuring accounts are properly charged, correct statements are provided and ensuring guest satisfaction while encouraging future business
- Ensure that financial transactions are properly recorded and manage guest house service budgets
- Keep track of inventory and ordering of supplies related to guest services
- Ensure that contractors and service providers in charge of providing services at the guest houses are performing satisfactorily
- Manage all service contracts related to guest houses
- Ensure that the bedrooms are set up and ready for check-in as per the agreed and advertised times
- Ensure all guest house bedrooms, common areas and storerooms are cleaned by the service provider agents within the agreed time guidelines
- Ensure the reception, kitchen and beverage outlets, common areas, stores, back office and staff areas are in a clean and tidy condition
- Ensure that all equipment, materials and lightning are correctly working in the whole guest house
- Ensure maintenance and repairs are timely and satisfactorily carried out
- Deal with any guest queries/complaints in a polite and friendly manner, ensuring guest satisfaction and all complaints, comments, special requests, etc. are recorded in the daily handover log
- Ensure daily maintenance checks are carried out in all bedrooms and common areas, relaying any issues to persons responsible
- Ensure clear communications with other admin units and other UNICEF sections
- Ensure that all monies are kept in a safe and secure area
- Balance all financials at the end of the day
- Continuously seek to improve the guest house operations
- Attend office meetings as required
- Provide an efficient and friendly service to guests at all times, accepting flexible work schedule as may be necessary for uninterrupted service to guests
- Wear presentable full uniform and duty badge when on duty
- Ensure a high standard of personal hygiene and grooming
- Ensure fire safety in the guest house at all times
- Report on activities and track and review key data
Requirements
- Secondary school education
- University degree in a relevant field
- Five years, minimum, of experience in the administration and management of guest house
- Good organisational and initiative-taking skills
- Good professional communication skills, including ability to provide outstanding customer services and maintain positive employee relations
- Ability to work in a fast-paced, stressful work environment
- Ability to use word processing and spreadsheet software
- Nationality of Nigeria
To apply and for more information, click here.
Photo source: Simon Berry
