• Ensure uninterrupted and effective ICT services to the office
• Install and support LAN/WAN and data communications systems as per ICT standard best practices
• Maintain, troubleshoot, and repair ICT equipment
• Perform daily server backup of data files
• Set up and maintain disaster recovery procedures
• Set up and maintain security of the ICT infrastructure (hacker and virus protection, protection against power failure, fire protection, etc.)
• Maintain inventory of ICT equipment and software
• Administer software and updates
• Liaise with other UN agencies and external partners on ICT matters
• Provide support to staff members in setting up Microsoft Teams, Cisco Webex, Zoom and other video conferencing devices and applications
• Provide in-house training/assistance to staff on usage of information technology equipment (computer accessories) applications
• Assist in the design and implementation of database applications and other computer programmes

Requirements

• Proven report-writing ability
• Very good knowledge of LAN and TCP/IP networking
• Expertise in latest version of Microsoft Operating System and business applications
• Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, I.T. security best practices and I.T. service management tools (ITSM)
• Understanding of server management and virtualisation
• Understanding of radio telecommunication concepts
• Good knowledge of e-mail system administration
• Good knowledge of computer security including firewall and virus protection with MacAfee or Norton anti-virus software
• Good knowledge of data backup and disaster recovery procedures with backup system
• Good knowledge of database programming
• Good knowledge of Microsoft Office and network administration tools
• Good knowledge of administration of telecommunication systems
• Ability to analyse and troubleshoot problems
• Ability to write technical reports
• Strong ability to communicate effectively, both orally and in writing, with all levels of personnel
• Strong can-do attitude
• Carry out responsibilities under minimum supervision
• Ability to prioritise multiple requests in order to address requests in a timely manner
• Ability to work effectively in a demanding and sometimes stressful environment
• Advanced knowledge and experience of web-based, client/server and mobile applications
• Working knowledge of networks and mobile devices

To apply and for more information, click here.

Photo source: IBM Research