Deadline: Ongoing
Location: Dakar, Senegal
Plan International is seeking to fill the role of Digital Solution Director.
Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.
Responsibilities
- Consult with heads of operations and programmes departments to identify issues they are facing
- Design tailor-made applications that contribute to solving the identified problems and ensure their good understanding by the user and smooth implementation
- Provide timely technical support that deals in a sustainable manner with any problem that may hinder the proper use of the applications
- Provide training to users of these platforms
- Establish a proactive feedback mechanism with a clear understanding of the role and responsibility of all stakeholders
- Work with Mano River cluster administration and logistics, finance, I.T. and human resources officials to identify work processes related to each of them
- Evaluate the existing digitisation solutions in each of the cluster Manor River countries and inform the technical managers of the necessary improvements
- Promote good digitisation practices within the cluster by creating a healthy exchange platform in the thematic areas of the cluster
- Support the local I.T. manager to ensure the digitisation of the main work processes
- Advise the management of the Mano River cluster in order to opt for the best digitisation solutions
- Use innovative technologies to ensure data security throughout the cluster and alert Mano River cluster leaders to any danger
- Maintain a risk register for the implementation of digitisation and ensure corrective actions are identified and monitored
- Liaise with leader or programme to identify areas where digital solutions may be needed
- Periodically check the YODA platform and guide the teams so that they can best meet the system requirements
- Evaluate existing digital solutions in areas related to the programme and explore ways to improve them and, where appropriate, develop new, more efficient digital solutions
Requirements
- Five years, minimum, of experience as a technical support specialist or similar customer support role for digital products
- Excellent organisational and prioritisation skills, with some experience in project management
- Basic understanding of HTML, Google content management systems and properties, including Google Drive and Google Sheets
- Experience in working closely with various stakeholders
- Strong analytical and problem-solving skills coupled with the ability to tell a story with data
- Self-motivation and the ability to stay focused
- Ability to manage multiple simultaneous projects in a matrix environment
- Excellent interpersonal skills
- Ability to effectively liaise with colleagues at all levels in a distributed, multicultural and detail-oriented environment
- Ability to communicate and coordinate work effectively with stakeholders and colleagues who have different priorities
- Resilience in the face of multiple challenges and blockers
- Flexibility in applying standard technology practices to meet programme and operational challenges
- Exceptional customer service skills
- Strong written, verbal and interpersonal communication skills
- Attention to detail while being able to multitask
- Ability to create an organisational culture based on inclusion and diversity
- Ability to explicitly and visibly challenge prejudices and gender-based discrimination that exist in organisational functioning and organisational processes
- Ability to put in place mechanisms supporting accountability to communities and donors for safeguarding
To apply and for more information, click here.
Photo source: Plan International South Sudan
