Deadline: 09 February, 2021
Location: Khartoum, Sudan
Norwegian Refugee Council (NRC) is seeking to fill the role of Information Communication Technology (ICT) Officer.
NRC provides assistance, protection and durable solutions to refugees and internally displaced persons worldwide.
Responsibilities
- Recommend information technology strategies, policies, and procedures by evaluating organisation outcomes, identifying problems, evaluating trends, and anticipating requirements
- Set up and manage RedRose e-voucher system in areas of interventions
- Support and troubleshoot errors with traders contracted by NRC within the RedRose system
- Adhere to and support implementation of NRC ICT policies and procedures, handbooks and guidelines
- Visit NRC field offices to provide support for internet setup in new bases according to ICT-HO standards
- Submit visit report as per NRC standards, highlighting the key technical recommendations
- Provide IT support to all NRC offices in Sudan
- Ensure ICT equipment – hardware, software and other resources – are timely made available and well maintained
- Troubleshoot, diagnose problems, implement corrective action and procedures, and monitor and facilitate repairs
- Sets up and configure general hardware
- Monitor, operate, and maintain a reliable internet and network system
- Implement NRC filling system (electronic files) at country level as per defined NRC standards
- Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources
- Keep track and ensure proper handover, including signatures for all mobile equipment
- Work with logistics to ensure ICT equipment are tagged and any losses/damages are accurately reported
- Interact with external parties as and when required to ensure NRC is enjoying the required services in an optimum manner
- Identify ICT problems, and develop and implement technical solutions
- Maintain an accurate ICT asset management system and documentation at country office level
- Ensure anti-corruption, transparency and cost efficiency principles in all processes
Requirements
- Experience working as an ICT officer in a humanitarian/recovery context
- Experience working in complex and volatile contexts
- Documented results related to the position’s responsibilities
- Knowledge about own skills/profile
- Fluency in English
To apply and for more information, click here.
Photo source: NRC