Deadline: Ongoing

Location:  Borno, Nigeria

International Rescue Committee (IRC) is seeking to fill the role of Protection Case Management Officer.

The IRC is a global humanitarian aid, relief, and development non-governmental organisation. It responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives.

Responsibilities

• Identify and receive referrals regarding individuals and families (including carers) with specific needs who are detected during registration, outreach and other activities
• Conduct household visits and centre-based interviews to assess the needs of individuals and families
• Provide information to individuals and families about their rights and entitlements
• Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals
• Offer individual and family choices and options, including seeking out alternatives when the needed services are not available, and actively involve individuals and/or families in decision making that will affect them
• Assess risk and support individuals and families to understand risks relevant to their situation
• Link individuals and families with support groups and networks, and other community-based resources, as appropriate
• Directly provide psychosocial counselling and support the coordination of provision of services by other specialised service providers in accordance with the needs of individuals and families
• Ensure appropriate monitoring, review and follow-up of the services provided
• Ensure complete and updated documentation related to each individual case
• Determine if and when it is appropriate to discontinue individual and family follow-up
• Be accountable to individuals, families and communities for the services they provide
• Manage file and store data, ensuring the confidentiality of the information collected and the services provided
• Prepare and submit weekly and monthly work plans in a timely manner for the senior case worker’s validation
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the programme
• Participate in weekly reporting and planning of meetings, ensuring adherence to standards of care, quality case management and reporting requirements
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services
• Receive cases referred from other agencies
• Provide feedback of actions taken to other agencies, when necessary
• Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them

Requirements

• University degree in Law, Human Rights, Refugee Studies, Social Sciences or a related discipline
• Three years of relevant professional experience, preferably in emergency and/or development context
• Experience or familiarity with IRC and/or persons of concern will be a distinct advantage
• Experience or familiarity with NGO sector will be an advantage
• Knowledge of international protection and human rights legal standards
• Knowledge, skills and experience in community development and mobilisation
• Experience in conducting training needs analysis/assessments and developing training programmes for a broad range of audiences from different institutional levels
• Excellent interpersonal and problem-solving skills, creativity and flexibility
• Excellent spoken and written English and relevant computer skills
• Full respect for client/organisation confidentiality
• Demonstrated interpersonal skills and respect for people with special needs and other vulnerability
• Ability to work in a multicultural context as a flexible and respectful team player
• Excellent report-writing skills

To apply and for more information, click here.

Photo source: Rwanda Green Fund