Deadline: 27 December, 2020
Location: Abuja, Nigeria
The International Federation of Red Cross and Red Crescent Societies (IFRC) is seeking applications from eligible applicants for the post of IT Intern.
With 192 member national societies, IFRC is the world’s largest humanitarian organisation.
Responsibilities
- Carry out daily routine check on accessibility and availability of server services and internet connectivity
- Monitor the internet bandwidth in the IFRC office and residence and report any problem to the line manager and ISP
- Install new software, upgrade system, evaluate and install patches and resolve software-related problems according to federation standards
- Properly maintain all IT and telecom equipment including computers, printers, mobile phones, scanner, etc
- Provide technical support to staff regarding computer hardware, software, network maintenance, and backups
- Ensure the effective functioning of computer equipment and networks according to IFRC standards
- Develop and provide support to all users in the use of MS Office and other necessary software applications, if required
- Update IT inventory, completing the IT item damage report, and managing the handover of IT assets in conjunction with the IFRC staff policy and procedures
- Ensure proper communication and coordination with centralised inventory and asset management unit or focal point
- Procure and repair computer equipment (hardware/software) and network according to IFRC procedures
- Use and disseminate existing procedures, operating and training manuals, and if required, adapt them to the local situation
- Provide appropriate and regular training to users to ensure appropriate use of all computer equipment and software
- Liaise with line manager and regional IT department for needed upgrading or expansion of the system
- Provide help desk support, including, but not limited to, assistance with password reset account creation, desktop and laptop build and printer support
- Ensure computer peripherals such as scanners, printers, photocopiers, monitors, mouse, and others are configured and properly working for all national staff members and delegates
- Provide support, including, but not limited to, anti-virus assistance, Windows 10 support, Microsoft Office support, office 365 support, general laptop, desktop and printer repair, and light network troubleshooting
- Provide assistance to end users for the configuration and troubleshooting of Microsoft products such as Outlook, Word, Excel, PowerPoint, etc
- Maintain up-to-date IT documentation, reflecting current computer asset status and network configurations
- Organise a filing system for tracking important and confidential IT documents
- Adhere to the IFRC policies and procedures
Requirements
- Bachelor’s degree in Computer Engineering, Computer Science and/or equivalent in a relevant field
- One year, minimum, of relevant experience
- Knowledge of IT technologies and tools
- Understanding of network switches, routers, modems, wireless connectivity options, media converters, etc
- Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
- Strong knowledge of Microsoft Operating Systems and application installation and troubleshooting
- Experience in desktop and laptop installation and maintenance
- Good technical writing/documentation skills
To apply and for more information, click here.
Photo source: International Committee of the Red Cross
