Deadline: Unspecified
Location: Kigali Rwanda
Church World Service (CWS) is seeking to fill the role of Information Technology (I.T.) Support Specialist.
CWS is a faith-based not-for-profit organisation transforming communities through sustainable solutions to hunger, poverty, displacement and disaster.
Responsibilities
- Achieve and maintain thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM and USCIS policies and procedures regarding database management
- Manage the day-to-day running, maintenance, and administration of I.T. facilities in a timely manner
- Plan, organise, control, and evaluate the operations of information systems and electronic data processing
- Maintain the security and integrity of the I.T. equipment and network infrastructure
- Maintain the security and integrity of the organisation’s computer systems including virus protection, backup procedures and legal implications of computer use
- Provide first-line, high-quality support and advice to all office staff in their use of office I.T. facilities both in Kigali and in the field
- Escalate any major and locally unresolvable I.T. issues
- Manage the maintenance and repair (where possible) of the sub-office I.T. equipment in consultation with the supervisor
- In coordination with the Nairobi I.T. support and training team, identify staff I.T. training needs and deliver I.T. training to information systems users
- Complete projects by coordinating resources and timetables with end users or project requestors
- Make necessary recommendations to ensure that adequate backup power systems are in place for all I.T. systems
- Ensure that any I.T. equipment used by field team staff is properly checked to make sure it is in good working condition
- Liaise with the I.T. staff in Nairobi (as necessary) on various I.T. issues including the implementation of new technologies and coordinating office installations
- Handle multiple project responsibilities simultaneously, prioritise work and resolve technical emergencies as they may occur
- Perform any other duties that may be assigned
Requirements
- Experience leading and supporting activities in an I.T. environment
- Five years of experience in managing and/or supporting computer networks with a preference for Windows-based networks
- Strong troubleshooting and problem-solving skills in a Windows-based environment
- Good problem-solving skills and willingness to constantly renew required knowledge
- Thorough knowledge of TCP/IP architecture and OSI models
- Strong knowledge of networking (LAN, WLAN and VPN)
- Strong, up-to-date knowledge of systems security in a large network environment
- Strong knowledge of domain management and active directory services
- Strong knowledge of Microsoft 365 administration or support
- Strong knowledge and skills in Windows server 2016
- Strong knowledge of using and managing I.T. helpdesk systems
- Knowledge of intrusion prevention and detection systems
- Knowledge of the data leak, loss and encryption methods (McAfee or any other)
- Knowledge and working experience with the administration of database systems, especially MS SQL server
To apply for more information, click here.
Photo source: Erik (HASH) Hersman
