Deadline: Unspecified

Location: Kigali Rwanda

Church World Service (CWS) is seeking to fill the role of Information Technology (I.T.) Support Specialist.

CWS is a faith-based not-for-profit organisation transforming communities through sustainable solutions to hunger, poverty, displacement and disaster.

Responsibilities

• Achieve and maintain thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM and USCIS policies and procedures regarding database management
• Manage the day-to-day running, maintenance, and administration of I.T. facilities in a timely manner
• Plan, organise, control, and evaluate the operations of information systems and electronic data processing
• Maintain the security and integrity of the I.T. equipment and network infrastructure
• Maintain the security and integrity of the organisation’s computer systems including virus protection, backup procedures and legal implications of computer use
• Provide first-line, high-quality support and advice to all office staff in their use of office I.T. facilities both in Kigali and in the field
• Escalate any major and locally unresolvable I.T. issues
• Manage the maintenance and repair (where possible) of the sub-office I.T. equipment in consultation with the supervisor
• In coordination with the Nairobi I.T. support and training team, identify staff I.T. training needs and deliver I.T. training to information systems users
• Complete projects by coordinating resources and timetables with end users or project requestors
• Make necessary recommendations to ensure that adequate backup power systems are in place for all I.T. systems
• Ensure that any I.T. equipment used by field team staff is properly checked to make sure it is in good working condition
• Liaise with the I.T. staff in Nairobi (as necessary) on various I.T. issues including the implementation of new technologies and coordinating office installations
• Handle multiple project responsibilities simultaneously, prioritise work and resolve technical emergencies as they may occur
• Perform any other duties that may be assigned

Requirements

• Experience leading and supporting activities in an I.T. environment
• Five years of experience in managing and/or supporting computer networks with a preference for Windows-based networks
• Strong troubleshooting and problem-solving skills in a Windows-based environment
• Good problem-solving skills and willingness to constantly renew required knowledge
• Thorough knowledge of TCP/IP architecture and OSI models
• Strong knowledge of networking (LAN, WLAN and VPN)
• Strong, up-to-date knowledge of systems security in a large network environment
• Strong knowledge of domain management and active directory services
• Strong knowledge of Microsoft 365 administration or support
• Strong knowledge and skills in Windows server 2016
• Strong knowledge of using and managing I.T. helpdesk systems
• Knowledge of intrusion prevention and detection systems
• Knowledge of the data leak, loss and encryption methods (McAfee or any other)
• Knowledge and working experience with the administration of database systems, especially MS SQL server

To apply for more information, click here.

Photo source: Erik (HASH) Hersman