Deadline: Ongoing
Location: Borno, Nigeria
Catholic Relief Services (CRS) is seeking to fill the role of Information Communication Technology for Development (ICT4D) Specialist.
CRS works to save, protect, and transform lives in need in more than 100 countries without regard to race, religion or nationality.
Responsibilities
- Deploy, configure, and maintain RedRose devices and monitor databases, including networks, servers, and telecommunications
- Provide field-level technical support to vendors and staff on the CAT platform and CAT devices
- Troubleshoot and address any issues to ensure optimal performance of the networks, servers and devices
- Configure and maintain applications and CAT devices as per the CAT Strategy
- Provide and withdraw CAT access to staff to ensure CAT access is limited to current team
- Communicate with CAT platform service provider
- Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information
- In collaboration with relevant staff, maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field
- Provide input to budget for ICT-related expenses
- Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs
- Support capacity building initiatives, remotely or on site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT applications
- Prepare statistical reports on ICT-related data and metrics
- As needed, implement measures to ensure required standards are met
- Export campaign data from CAT platform to vector control team
- Export data from ZOHO platform and support accountability reports
- Elaborate and produce token in a timely manner in collaboration with MEAL and programme team
Requirements
- Bachelor’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred
- Three years, minimum, of work experience in a position with similar responsibilities
- Significant work experience in a directly related field combined with appropriate training/certificates will be accepted in lieu of degree
- Desired certification including Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation
- Managing experience is a plus
- Ability to maintain confidential information
- Proactive, resourceful, solutions-oriented and results-oriented
- Demonstrated experience in building ICT capacity with professional staff
- Knowledge of ICT4D trends, applications, and technologies
- Knowledge of MS Project and MS Office applications
- Expert-user level knowledge of agency-supported ICT4D solutions
- Solid knowledge of backup and disaster recovery systems
- Strong client-service focus and ability to work with diverse groups of people in a team-oriented environment
- Skilled in obtaining information necessary to accomplish duties
- Ability to prioritise work, multi-task and meet deadlines
- Ability to quickly research, learn, and implement new technologies
- Ability to communicate technical ideas and concerns in a non-technical environment
- Ability to adapt and learn
- Willingness and ability to travel to field locations and sometimes on short
To apply and for more information, click here.
Photo source: IICD
